Privacy Policy

Last updated: August 22, 2026

At Grad Data Coach, we respect your privacy and understand that graduate research may involve sensitive academic information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have when using our website and data analysis coaching services.

By using GradDataCoach.com, submitting an inquiry, uploading research documents, booking a service, making a payment, or submitting a review, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Grad Data Coach provides 1:1 data analysis help and coaching for PhD and Master’s students, researchers, and other graduate-level learners.

Our services may include statistical guidance, research methods support, software coaching, data analysis interpretation, supervisor-comments support, and preparation to explain or defend analytical decisions.

For privacy-related questions, you can contact us at:

Email: support@graddatacoach.com
Website: GradDataCoach.com

2. Information We Collect

The information we collect depends on how you interact with Grad Data Coach.

Information You Provide Directly

When you submit an inquiry, request a quote, book a service, contact us, or otherwise communicate with us, we may collect information such as:

• your name;
• email address;
• telephone or WhatsApp number;
• country;
• degree or academic level;
• university or institution information, if you choose to provide it;
• statistical software you are using;
• research topic or general project description;
• research questions or objectives;
• data-analysis requirements;
• supervisor or reviewer comments;
• requested service or coaching package;
• preferred communication details; and
• other information you voluntarily provide.

Please provide only the information reasonably necessary for us to understand and respond to your request.

3. Research Files and Documents

You may choose to provide documents to help us understand your data-analysis needs.

These may include:

• datasets;
• questionnaires;
• research proposals;
• dissertation or thesis chapters;
• statistical output;
• spreadsheets;
• SPSS files;
• statistical syntax or code;
• supervisor feedback; and
• other research-related documents.

Please Remove Participant Identifiers

Before sending or uploading a research dataset, you should remove information that directly identifies research participants unless that information is absolutely necessary and you are legally permitted to share it.

Where possible, remove information such as:

• participant names;
• email addresses;
• telephone numbers;
• identification numbers;
• student numbers;
• addresses;
• patient identifiers;
• employee numbers; and
• other unnecessary personally identifiable information.

You are responsible for ensuring that you have the right and appropriate authorization to share any research data or documents with us.

4. How Uploaded Files Are Handled

Files uploaded through our inquiry system are used to review your request and provide the assistance you have requested.

Our website may temporarily process uploaded files so that they can be securely transmitted as part of your inquiry. Temporary server copies used during this process are not intended to remain publicly accessible through the website’s media library.

Information or attachments received as part of an inquiry may remain within our business email or communication systems for as long as reasonably necessary to:

• respond to your inquiry;
• provide the requested service;
• maintain appropriate business records;
• resolve disputes;
• prevent fraud or misuse; or
• comply with legal obligations.

You should keep your own backup copies of all original research files.

5. How We Use Your Information

We may use personal information for purposes including:

• responding to inquiries;
• understanding your data-analysis requirements;
• determining whether we can provide the requested support;
• preparing custom quotes;
• arranging coaching sessions;
• providing data analysis help and coaching;
• communicating about your booking or service;
• processing and confirming payments;
• responding to questions or support requests;
• verifying genuine client reviews;
• improving our website and services;
• maintaining security and preventing abuse;
• keeping reasonable business and transaction records; and
• complying with applicable legal obligations.

We do not use research documents for unrelated commercial purposes.

6. Academic and Research Confidentiality

We understand that dissertations, theses, datasets, supervisor comments, research proposals, and unpublished analyses may contain confidential academic information.

We take reasonable steps to limit the use of such information to purposes connected with your inquiry and the delivery of Grad Data Coach services.

We do not claim ownership of your dissertation, thesis, dataset, research proposal, questionnaire, statistical output, or other original research materials that you provide.

You remain responsible for complying with your university’s research ethics, data-protection, confidentiality, and academic-integrity requirements.

7. Inquiry Reference Numbers

When you submit an inquiry, Grad Data Coach may generate a unique inquiry reference number.

This may be used to:

• identify your inquiry;
• connect communications with the correct request;
• verify certain interactions, such as review submissions; and
• help us provide support without unnecessarily displaying research details.

We may retain limited technical records associated with an inquiry to support verification and prevent misuse.

8. Payments

Payments may be processed using third-party payment providers such as PayPal.

When you make a payment, the payment provider may collect information such as:

• your name;
• billing information;
• payment method;
• transaction details; and
• other information required to process the transaction.

Grad Data Coach does not need to receive your full credit or debit card number when payment is handled directly by a third-party payment processor.

The payment provider processes your financial information according to its own privacy policy and terms.

We may receive limited transaction information needed to confirm payment, such as:

• payment status;
• transaction or order reference;
• amount paid;
• currency; and
• payer information provided by the payment processor.

9. Reviews and Testimonials

Clients may choose to submit reviews about their experience with Grad Data Coach.

When submitting a review, we may request information such as:

• your name;
• email address;
• inquiry reference;
• country;
• degree or academic level;
• rating; and
• written feedback.

Your email address and inquiry verification information are used to help confirm that a review is associated with a genuine inquiry.

We do not publish your email address as part of a review.

Reviews may be moderated before publication.

If you submit a review for publication, you authorize us to display the information you have chosen to make public, such as your name, academic level, country, rating, and testimonial.

If you would prefer that your name be abbreviated or otherwise limited for privacy, please contact us.

10. Communications

We may use the email address or telephone number you provide to communicate with you about:

• your inquiry;
• coaching sessions;
• documents or information required;
• payments;
• custom quotes;
• scheduling;
• follow-up questions; or
• other matters directly related to the services you requested.

Submitting an inquiry does not automatically subscribe you to unrelated promotional messages.

If we introduce marketing emails in the future, you will be given appropriate options to manage those communications where required.

11. Cookies and Similar Technologies

GradDataCoach.com may use cookies or similar technologies necessary for the website to function properly.

These may be used for purposes such as:

• website functionality;
• security;
• remembering basic preferences;
• preventing fraudulent submissions;
• maintaining sessions; or
• measuring website performance.

We may also use analytics or other optional technologies to understand how visitors use the website.

Where required by applicable law, non-essential cookies will be handled in accordance with applicable consent requirements.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

12. Website Analytics

We may use analytics services to understand general website activity, such as:

• pages viewed;
• approximate geographic region;
• device type;
• browser type;
• referral source;
• time spent on pages; and
• general website usage patterns.

This information helps us understand which content is useful and improve the website.

If third-party analytics services are used, those providers may process information according to their own privacy policies.

13. Server and Security Information

Like most websites, our hosting infrastructure may automatically collect technical information when you access the website.

This may include:

• IP address;
• browser information;
• device information;
• date and time of access;
• requested pages;
• referring page; and
• server or security logs.

Such information may be used for website operation, troubleshooting, security monitoring, fraud prevention, and protection against malicious activity.

14. How We Share Information

We do not sell your personal information.

We may share limited information with service providers when necessary to operate Grad Data Coach.

These providers may include:

• website hosting providers;
• email delivery providers;
• payment processors;
• scheduling or communication services;
• website security providers;
• analytics providers; and
• professional advisers where reasonably necessary.

Service providers receive only the information reasonably necessary for the service they provide.

We may also disclose information where required by law, court order, regulatory requirement, or where reasonably necessary to protect the rights, security, or safety of Grad Data Coach, our users, or others.

15. International Users

Grad Data Coach provides online services to students and researchers in multiple countries.

This means information may be processed in a country different from the country in which you live.

Where applicable, we aim to handle personal information in a manner consistent with relevant privacy and data-protection requirements.

Depending on where you live, you may have additional rights under local laws.

16. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, legal, security, accounting, or dispute-resolution purposes.

Different types of information may have different retention periods.

For example, we may retain:

• inquiry correspondence while providing support and for reasonable record-keeping afterward;
• payment records where necessary for financial or legal purposes;
• published reviews while they remain relevant to the website; and
• security logs for a limited period needed to detect or investigate misuse.

Where information is no longer reasonably required, we may delete or anonymize it.

17. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• ask what personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of certain information you provided; or
• raise a concern about how your information is being handled.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact:

support@graddatacoach.com

We may need to verify your identity before acting on a request.

18. Deleting Research Information

If you would like us to delete research documents or other information that you previously provided, you may contact us and identify the relevant inquiry.

We will consider the request and delete information where reasonably possible, subject to any information we need to retain for:

• legal obligations;
• payment or accounting records;
• fraud prevention;
• dispute resolution; or
• establishment or defense of legal claims.

19. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure.

For this reason, you should avoid sending unnecessary sensitive information and should anonymize research datasets whenever reasonably possible.

20. Third-Party Websites and Services

Our website may link to websites or services operated by third parties.

These may include payment services, statistical software websites, academic resources, or other external platforms.

Grad Data Coach is not responsible for the privacy practices of third-party websites. You should review the privacy policies of those services before providing personal information to them.

21. Children’s Privacy

Grad Data Coach is primarily intended for graduate students, researchers, and adult learners.

Our services are not directed toward children, and we do not knowingly seek to collect personal information from children who are below the applicable age of consent in their jurisdiction.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us.

22. Research Participant Data

If you submit research data involving other individuals, you act as the person responsible for determining whether that information may lawfully be shared for analytical support.

You should use anonymized or de-identified data whenever practical.

Grad Data Coach should not be used as a repository for identifiable participant data that is unnecessary for the coaching service.

Where your institution, ethics approval, funding agreement, data-use agreement, or applicable law restricts third-party access to research data, you must comply with those restrictions.

23. Business Transfers

If Grad Data Coach is reorganized, sold, merged, or transferred to another business entity, information necessary to operate the service may form part of that transaction.

Where required, appropriate steps will be taken to protect personal information and provide notice of material changes.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• new website features;
• changes to service providers;
• changes in privacy practices; or
• applicable legal requirements.

The most recent version will be published on this page with an updated date.

25. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Grad Data Coach
Email: support@graddatacoach.com
Website: GradDataCoach.com